Account Coordinator - Customer Care

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Account Coordinator – Customer Care

15 11 月, 2024

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Department: Customer Care

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Location: Grand Rapids, MI USA

Selig is committed to employing the best qualified candidates for approved company positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. It is the policy of Selig to provide equal employment opportunities to all applicants and employees.

Job Duties

Overall Customer Satisfaction – Coordinate the fulfillment of all needs of assigned customers by fielding incoming emails and calls, providing general information, product specifications and problem-solving assistance to customers.
Sales & Engineering Assistance – Work on an assigned team with sales and engineering to secure new and additional business. This includes calculating pricing for standard products, drafting complex quotations developed by sales, and coordinating sample configuration and shipment in conjunction with engineering.
Order Monitoring & Fulfillment – Facilitate the timely production and delivery of customer orders through order entry, acknowledgement, change orders and shipping coordination.
Liaison between customers and internal members of the quality, accounting, shipping, engineering, and manufacturing teams to resolve concerns efficiently using clear and concise communication and people skills.

Skills

A bachelor’s degree in business or related field is preferred, or a minimum of three years of related account management and/or customer service experience.
Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
Must be able to handle multiple tasks simultaneously with the ability to prioritize and organize effectively in a fast-paced work environment.
Must possess exceptional attention to detail.
Demonstrated excellent verbal and written communication skills.
Candidate should have proficient working knowledge of applicable software applications such as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). Previous experience using an ERP, such as SAP, is extremely helpful.

Location and Relationships

Position onsite in Grand Rapids, MI
Reporting to Director Customer Care and Product Supply
No direct reports

Benefits Overview

Featured Employees

Team Testimonals

Words of wisdom from our engineers

Shiram Bagrodia

“大约5年前加入 Selig 时，我就感觉这里的工作环境亲切友好。我之前曾在多家企业供职，Selig的大家庭式 […]

Words of wisdom from our engineers

团队

“大约5年前加入 Selig 时，我就感觉这里的工作环境亲切 ...

Words of wisdom from our manufacturing

Team Testimonials

Words of wisdom from our manufacturing

Team Testimonals

Words of wisdom from our production

Ljavdim Murati

“我最喜欢Selig的地方在于同事和上级之间的工作氛围。一个人很受上级的赏识和鼓励。一个人有很多机会进一步发展 […]

Dalibor Djuric

“我们可以积极贡献专业技能，发挥各自的优势，这也是我最喜欢 Selig 的一点。公司精心安排我们的工作时间，确 […]

Qendrim Lakna

“Selig 让我深刻认识到自己的潜力，可以完成很多工作，应对各种挑战，进行团队合作。在 Selig 工作的另 […]

Words of wisdom from our production

生产

“我最喜欢Selig的地方在于同事和上级之间的工作氛围。一个 ...

团队

“我们可以积极贡献专业技能，发挥各自的优势，这也是我最喜欢 ...

团队

“Selig 让我深刻认识到自己的潜力，可以完成很多工作，应 ...

Words of wisdom from our marketing

James Taylor

“对于公司而言，我即是对团队有贡献的成员，也是一个独立的个体，对我予以真诚关怀。公司拥有强大的企业文化，通过不 […]

Words of wisdom from our marketing

团队

“对于公司而言，我即是对团队有贡献的成员，也是一个独立的个体 ...

Words of wisdom from our customer support

Fabrice Voyer

“我之前在 MGJ 公司工作了 20 年，直到公司被 Selig。很荣幸加入 Selig，这里有一流的专业知 […]

Words of wisdom from our customer support

团队

“我之前在 MGJ 公司工作了 20 年，直到公司被 Sel ...

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菜单

15 11 月, 2024

|

Department: Customer Care

|

Location: Grand Rapids, MI USA

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Job Duties

Skills

Location and Relationships

Benefits Overview

Featured Employees

Team Testimonals

Words of wisdom from our engineers

Team Testimonials

Words of wisdom from our engineers

Team Testimonals

Words of wisdom from our manufacturing

Team Testimonials

Words of wisdom from our manufacturing

Team Testimonals

Words of wisdom from our production

Team Testimonials

Words of wisdom from our production

Team Testimonals

Words of wisdom from our marketing

Team Testimonials

Words of wisdom from our marketing

Team Testimonals

Words of wisdom from our customer support

Team Testimonials

Words of wisdom from our customer support

Customer Support

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