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Account Coordinator – Customer Care

Account Coordinator – Customer Care

novembre 15, 2024

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Department: Customer Care

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Location: Grand Rapids, MI USA

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Selig is committed to employing the best qualified candidates for approved company positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. It is the policy of Selig to provide equal employment opportunities to all applicants and employees.

Job Duties

  • Overall Customer Satisfaction – Coordinate the fulfillment of all needs of assigned customers by fielding incoming emails and calls, providing general information, product specifications and problem-solving assistance to customers.
  • Sales & Engineering Assistance – Work on an assigned team with sales and engineering to secure new and additional business. This includes calculating pricing for standard products, drafting complex quotations developed by sales, and coordinating sample configuration and shipment in conjunction with engineering.
  • Order Monitoring & Fulfillment – Facilitate the timely production and delivery of customer orders through order entry, acknowledgement, change orders and shipping coordination.
  • Liaison between customers and internal members of the quality, accounting, shipping, engineering, and manufacturing teams to resolve concerns efficiently using clear and concise communication and people skills.

Skills

  • A bachelor’s degree in business or related field is preferred, or a minimum of three years of related account management and/or customer service experience.
  • Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
  • Must be able to handle multiple tasks simultaneously with the ability to prioritize and organize effectively in a fast-paced work environment.
  • Must possess exceptional attention to detail.
  • Demonstrated excellent verbal and written communication skills.
  • Candidate should have proficient working knowledge of applicable software applications such as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). Previous experience using an ERP, such as SAP, is extremely helpful.

Location and Relationships

  • Position onsite in Grand Rapids, MI
  • Reporting to Director Customer Care and Product Supply
  • No direct reports

Benefits Overview

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