Account Coordinator - Customer Care

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Account Coordinator – Customer Care

November 15, 2024

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Department: Customer Care

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Location: Grand Rapids, MI USA

Selig is committed to employing the best qualified candidates for approved company positions while engaging in recruitment and selection practices that are in compliance with all applicable employment laws. It is the policy of Selig to provide equal employment opportunities to all applicants and employees.

Job Duties

Overall Customer Satisfaction – Coordinate the fulfillment of all needs of assigned customers by fielding incoming emails and calls, providing general information, product specifications and problem-solving assistance to customers.
Sales & Engineering Assistance – Work on an assigned team with sales and engineering to secure new and additional business. This includes calculating pricing for standard products, drafting complex quotations developed by sales, and coordinating sample configuration and shipment in conjunction with engineering.
Order Monitoring & Fulfillment – Facilitate the timely production and delivery of customer orders through order entry, acknowledgement, change orders and shipping coordination.
Liaison between customers and internal members of the quality, accounting, shipping, engineering, and manufacturing teams to resolve concerns efficiently using clear and concise communication and people skills.

Skills

A bachelor’s degree in business or related field is preferred, or a minimum of three years of related account management and/or customer service experience.
Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
Must be able to handle multiple tasks simultaneously with the ability to prioritize and organize effectively in a fast-paced work environment.
Must possess exceptional attention to detail.
Demonstrated excellent verbal and written communication skills.
Candidate should have proficient working knowledge of applicable software applications such as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). Previous experience using an ERP, such as SAP, is extremely helpful.

Location and Relationships

Position onsite in Grand Rapids, MI
Reporting to Director Customer Care and Product Supply
No direct reports

Benefits Overview

Featured Employees

Team Testimonals

Words of wisdom from our engineers

Shiram Bagrodia

“I joined Selig about 5 years back and find the workplace environment to be very friendly. Having worked in many different companies during my career, the work/people culture at Selig is very family oriented.”

Words of wisdom from our engineers

Engineering

“I joined Selig about 5 years back and find the workplace environment to be very friendly. Having worked in many different companies during my career, the work/people culture at Selig ...

Words of wisdom from our manufacturing

Team Testimonials

Words of wisdom from our manufacturing

Team Testimonals

Words of wisdom from our production

Ljavdim Murati

“What I really like about Selig is the working atmosphere among colleagues and superiors. One is very much appreciated and encouraged by one’s superiors. One gets many opportunities to develop oneself further and to expand and strengthen one’s own self-confidence.”

Dalibor Djuric

“I like best that we can actively contribute our professional skills and use our strengths. Our day is very structured. Together with my colleagues, we bring all work to a successful conclusion. We create products & results that we are very proud of.”

Qendrim Lakna

“What impresses me most about Selig is the variety of activities & challenges we get to perform in our daily work, as well as the teamwork. Another great thing is that there is always something challenging happening and every day is full of new learning opportunities.”

Words of wisdom from our production

Production

“I like best that we can actively contribute our professional skills and use our strengths. Our day is very structured. Together with my colleagues, we bring all work to a ...

Production

“What impresses me most about Selig is the variety of activities & challenges we get to perform in our daily work, as well as the teamwork. Another great thing is ...

Words of wisdom from our marketing

James Taylor

“I appreciate the sincere interest in me as a contributing member of the team and as an individual. Everyday interactions at all levels demonstrate individual skill and experience with diversity and a commitment to excellence that collectively make up a strong culture.”

Words of wisdom from our marketing

Marketing

Words of wisdom from our customer support

Fabrice Voyer

“I had a 20-year-work experience with MGJ when the company joined Selig. Privilege is to belong to a group with broad know-how, capabilities, and high ambitions showing employees genuine consideration.I look forward to sharing successes ahead with new colleagues and management.”

Words of wisdom from our customer support

Customer Support

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November 15, 2024

|

Department: Customer Care

|

Location: Grand Rapids, MI USA

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Job Duties

Skills

Location and Relationships

Benefits Overview

Featured Employees

Team Testimonals

Words of wisdom from our engineers

Team Testimonials

Words of wisdom from our engineers

Team Testimonals

Words of wisdom from our manufacturing

Team Testimonials

Words of wisdom from our manufacturing

Team Testimonals

Words of wisdom from our production

Team Testimonials

Words of wisdom from our production

Team Testimonals

Words of wisdom from our marketing

Team Testimonials

Words of wisdom from our marketing

Team Testimonals

Words of wisdom from our customer support

Team Testimonials

Words of wisdom from our customer support

Customer Support

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